Launching your app, website or platform is only the beginning.

The challenge

A digital product needs attention after launch. Even if the first version works well, it will not stay healthy forever without maintenance. Users may report issues. New iOS and Android versions may affect the app. Browser updates can change how parts of the platform behave. APIs and third-party services may change. Dependencies can become outdated. Certificates can expire. Performance can slowly get worse as more people use the product.

• The product is live, but nobody is actively monitoring it.
• Users report issues, but there is no structured process to handle them.
• Bugs, crashes or slow loading times damage the user experience.
• The app needs to stay compatible with the latest iOS and Android versions.
• The website or backend needs security updates and regular maintenance.
• Small changes take too long because there is no available development team.
• The business has no clear visibility into product health, uptime or crash rate.
• The original developers are no longer available or the codebase needs a new support team.

What our support includes

Our support is designed to keep your product stable, monitored and continuously improved. Depending on the product and support package, ongoing support can include:

• Monthly manual testing — We manually test the key user flows of your app, website or platform on a regular basis. This helps catch issues before they become serious problems for users.
• User feedback monitoring — We review user feedback, app store reviews, reported issues and recurring complaints, then help turn them into clear improvement actions.
• Log and crash monitoring — We monitor logs, crashes and error reports to detect technical problems, understand where users are affected and prioritize fixes based on real impact.
• Keeping the code up to date — We help keep the codebase maintained, cleaner and easier to work with, so the product does not become outdated or difficult to improve over time.
• Operating system compatibility updates — We update the app when needed to remain compatible with the latest iOS, Android, browser and operating system changes.
• Dependency vulnerability scans — We check third-party packages and dependencies for known security vulnerabilities and recommend or apply updates where needed.
• SSL and certificate monitoring — We monitor SSL certificates and important expiration dates to reduce the risk of downtime, browser warnings or broken secure connections.
• Performance monitoring — We monitor important performance indicators such as API response time, app loading speed and key platform response times.
• KPI tracking — We track product health indicators such as crash rate, uptime, response time and other relevant technical KPIs, so you have a clearer picture of how stable the product is.
• Minor platform changes included — Each support period can include up to 5 minor changes under 1 hour each, such as small text updates, simple UI adjustments, minor admin changes or small configuration updates.
• Bug fixing and stability improvements — We fix reported bugs, investigate unexpected behavior and improve product stability based on user feedback, monitoring data and testing results.
• Product improvement recommendations — We do not only react to problems. We also help identify what should be improved next based on user behavior, feedback, business priorities and technical health.

Our solution

We provide long-term product support, not just emergency bug fixing. Our goal is to give you a reliable technical partner after launch. A team that understands your product, monitors the important parts, handles small changes quickly and helps you avoid bigger problems before they affect your users or your business.

01

More stable

02

More secure

03

More compatible with new devices and operating systems

04

Easier to improve

05

Easier to scale

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Better aligned with user feedback

07

Less dependent on one unavailable developer

Who this is for

This service is ideal if you need:

• A reliable team after your app, website or platform is launched
• Monthly maintenance for a mobile app, web app or SaaS product
• Support for an MVP after the first release
• A team to take over from previous developers
• Regular monitoring of crashes, logs, uptime and performance
• Help keeping your product compatible with the latest iOS, Android and browser updates
• A support partner for small improvements and bug fixes
• Better visibility into product health and technical risks
• Long-term product evolution after launch